Working-file note: this is placeholder policy text. Review and adapt it to your business, fill in all [bracketed] details, and where appropriate have it reviewed by a qualified professional before publishing.
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Return and Refund Policy
Last updated: [MONTH DAY, 2026]
We want you to be satisfied with your purchase. If something is not right, this policy explains how returns and refunds work.
Return window
You may request a return within [XX] days of delivery.
Eligibility
Items must be unused, in their original condition, and in original packaging where possible. Proof of purchase is required.
How to start a return
Contact us at [BUSINESS EMAIL] or through our contact form with your order number and the reason for the return. We will reply with return instructions and the return address.
Refunds
Once we receive and inspect the item, we will notify you of approval. Approved refunds are issued to the original payment method within [X–X] business days. [State whether original shipping fees are refunded.]
Exchanges
If you need a different item or size, contact us. We will arrange an exchange when stock allows, or process a return and new order.
Non-returnable items
For health and hygiene reasons, some items cannot be returned once opened, such as [LIST ITEMS, e.g., opened personal care products]. Gift cards and final-sale items are also non-returnable. [Confirm list.]
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. [Confirm policy; consider providing prepaid labels.]
Questions about this policy? Email [BUSINESS EMAIL] or use our contact form.