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Return and Refund Policy
Last updated: 10th October, 2026
We want you to be happy with your purchase. Our return and refund policy lasts 30 days from delivery. If more than 30 days have passed since your order was delivered, we can’t offer a full refund or exchange.
Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
To complete your return, we need a receipt or proof of purchase, such as your order number or order confirmation email.
Non-returnable items
Some types of goods cannot be returned, including intimate or sanitary goods, hazardous materials, and flammable liquids or gases. The following are also non-returnable:
- Gift cards
- Downloadable software products
- Some health and personal care items [list them, e.g. opened beauty or personal care products]
Partial refunds
In some situations, only a partial refund is granted:
- Any item not in its original condition, or that is damaged or missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
How to start a return
Please contact us before sending anything back, with your order number and the reason for the return. We will reply with return instructions and the address to send it to. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will email you to let you know we have received it, and whether your refund has been approved or rejected.
If it is approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within [X] business days.
Late or missing refunds
If you haven’t received your refund yet:
- Check your bank account again.
- Contact your credit card company. It may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us.
Sale items
Only regular-priced items can be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us with your order number and a photo of the problem, and we will arrange the replacement.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.
Return shipping
You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from it.
How long an exchanged product takes to reach you depends on where you live.
If you are returning a more expensive item, consider using a trackable shipping service or buying shipping insurance. We can’t guarantee that we will receive your returned item.
Need help?
For questions about refunds and returns, please contact us.
Questions about this policy? Email info@azanestinnovations.com or use our contact form.