Working-file note: this is placeholder policy text. Review and adapt it to your business, fill in all [bracketed] details, and where appropriate have it reviewed by a qualified professional before publishing.
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Shipping Policy
Last updated: [MONTH DAY, 2026]
This policy explains how and when we ship orders placed through our website.
Processing time
Orders are typically processed within [X–X] business days, excluding weekends and holidays. During busy periods, processing may take longer; we will let you know if there is a delay.
Shipping methods and rates
We offer [STANDARD / EXPEDITED] shipping. Rates are calculated at checkout based on order size and destination. [Describe any free-shipping threshold.]
Delivery estimates
Standard delivery usually takes [X–X] business days after shipment. Expedited delivery usually takes [X–X] business days. Delivery times are estimates and are not guaranteed.
Order tracking
Once your order ships, we will email you a tracking number. If you have not received tracking information within [X] business days, please contact us.
Shipping to U.S. addresses
We currently ship to addresses within the United States. [State whether you ship to P.O. boxes, APO/FPO, Alaska, Hawaii, and U.S. territories.]
Lost or damaged packages
If your package arrives damaged or appears lost, contact us within [X] days of the expected delivery date with your order number and photos of any damage. We will work with the carrier and help resolve the issue.
Questions about this policy? Email [BUSINESS EMAIL] or use our contact form.